FAQ / Help
Find answers to questions you might have around the topic of Crowdlending with LEND. There is also a simple step-by-step instruction for requesting a loan or creating an investment portfolio online. If you have any other questions, please get in touch with us.
Credit in 4 easy steps
Choose your loan
Select your loan amount and term to see your monthly payment. Click apply and open a LEND account.

Submit your loan application
Then provide us with information about you and upload some documents online. We will offer you a contract.

Start the funding
Then provide us with information about you and upload some documents online. We will offer you a contract.

Pay out of your loan
We will pay the loan to your bank account. If you have a running loan with a bank, we will directly pay that loan off and transfer the rest to you.

Invest with LEND in 3 easy steps
All online
Confirm your email and complete your identification with our partner IDnow in less than 5 minutes.

Build your portfolio
Browse our loans and invest with one click. Start building a diversified portfolio by investing small amounts in multiple loans.

Pay your investment and lean back
Transfer your investment to our account. We will do a final check of all documents before we pay out the loan to the borrower. We will then transfer the monthly payments to your account and you can check the profitability of your portfolio in your Dashboard.

General questions
About LEND
LEND connects lenders and borrowers directly and online. Better rates for everyone!
LEND is completely fee-financed, and has no interest in offering high interest loans. The reasonable interest rates earned on our loans compensates LEND investors for the risk of their investment.
Switzerlend AG is contractual counterparty to both borrowers and lenders. This means that borrowers enter into a loan agreement with Switzerlend AG and investors purchase claims from such loan contracts by means of claim purchase and claim assignment.
This principle structure guarantees that the regulatory obligations remain with us and not our users. We can ensure compliance with regulation regarding Anti-Money Laundering and consumer loans.
This is a stable structure that we can build on.
Investors pay an annual fee of 1.00% of their total investment. This fee is deducted from the monthly interest and amortization earnings paid to the investor. For example, an investor who loans CHF 1’000. for 36 months pays an annual fee of CHF 10. Approximately CHF 0.83 will be deducted from their monthly earnings.
For further information please consult the fee schedule.
Data protection and security
Registration and identification
For a business loan, as an owner you send us a certified copy of your passport, your ID and/or your foreign national identification card ("Ausländerausweis") and for the company you send us a certified commercial registration. Alternatively, you can make an identification payment of CHF 5 from your personal Swiss bank account and company Swiss bank account to us.
As a lender, you have two options.
- IDNow - with the click of a button we transfer you to our partner IDnow who will identify you all online in a few minutes. All you need is your smartphone and ID/passport; or
- ID and control payment - you upload a copy of your passport/ID and make an identification payment of the CHF 5.00 from your bank account. We then reconcile the payment information with the identification document. Done.
BORROWERS
IMPORTANT POINTS
The whole process is quick and easy to understand, and can be completed online, either at home or on the go with your cell phone. There's no need to worry about business hours.
Although the scoring process for consumer and business loans is quite different, in both cases the score reflects the probability that the borrower will pay back the loan in full and hence should be comparable.
The LEND risk score is mapped to the risk categories A, B, C or D. Each risk category represents a term-based range of interest rates within which the borrower may apply for a loan on the LEND platform.
For SMEs we offer loans for various categories such as growth, liquidity, fixed asset investment, research and development, real estate, pre-financing of current assets, debt rescheduling and refinancing.
If you are interested in loans for students or other educational needs, we recommend you visit Splendit on www.splendit.ch. They specialize in exactly this type of financial support.
As a borrower we recommend to take out an insurance with our Partner Helvetia Versicherungen, covering the risks of unemployment, death and disabilities. The insurance premium is a percentage of the monthly rate and is invoiced as part of it. For example, if you lose your job due to a restructuring, Helvetia will pay your monthly rate for a maximum of 12 months. This should be sufficient time for you to get back on your feet.
Important: An insurance normally enhances the credit risk and hence results in lower interest rates.
For further information please consult the fee schedule.
APPLYING FOR A LOAN
For personal loans:
- Your personal details
- A copy of your passport, your ID or your foreign national identification card ("Ausländerausweis")
- Salary statements for the last three months
- A copy of your status in the Debt Enforcement register ("Betreibungsregisterauszug")
- Your personal credit report from ZEK (Central Office for Credit Information)
- Commercial registration of the company and copy of the owner's passport, ID or foreign national identification card ("Ausländerausweis")
- Financial statements of at least two years and most recent AHV and VAT bills
- A copy of the company's Debt Enforcement register, not older than one month
In addition to the traditional risk classification methodology, we also factor in a few more modern and innovative methods to assess risk. On top, LEND borrower can take out insurance, covering risks against death, disability or unemployment.
LOAN REPAYMENT
Also, we are entitled to terminate your loan contract if you are late with monthly rates which amount to at least 10% of your loan amount. We have deliberately made the rules surrounding payment default harsh because we are dealing with money and issues of trust, both of which must be protected at all costs. We are confident that these actions will only be necessary in a few, isolated cases.
FEES
As a borrower you should also protect your monthly payments with our Partner Helvetia Versicherungen against the risks of unemployment, death and inability to work. The insurance premium is a percentage of the monthly rate and will be invoiced as part of it. For example, if you lose your job due to a restructuring, Helvetia will pay your monthly rate for 12 months. This should be sufficient time for you to get back on your feet.
- Registration and account management
- Creating, verifying and publishing a loan project
INVESTORS
IMPORTANT POINTS
- With the click of a button we transfer you to our partner IDnow who will identify you all online in a few minutes. All you need is your smartphone and ID/passport.
- You upload a copy of your passport/ID and make an identification payment of the CHF 5.00 from your bank account. We then reconcile the payment information with the identification document. Done.
INVESTMENT AND RISK
Most borrowers are insured against the risks of unemployment, death and disability. However, investors must be aware that they may lose their full investment. As an investor, you assume all responsibility for the investment decisions made. Please note that the score and the interest rate offered for a loan are not a binding assessment of the actual ability of the borrower to pay off the loan. LEND makes no recommendation about financing loans.
There is no investor protection for investments and LEND or borrowers are not under direct supervision of the financial regulator Finma. However, Lend is a member of SRO Polyreg and a regulated financial intermediary.
Current: Loans that are up-to-date on outstanding payments.
In Grace: Loans that are “In Grace” are up to 15 days past the due date.
Late 15+: Loans that are “Late 15+” have not been “Current” for 16 to 30 days.
Late 30+: Loans that are “Late 30+” have not been “Current” for 31 to 45 days.
In Collection: Loans that are in “Collection” are loans for which Switzerlend AG started the Collection process. In general, a loan enters “Collection” status when it is 45+ days past due.
Default: Loans that are in "Default" are loans for which borrowers have failed to make payments for an extended period of time. In general, a loan enters Default status when it is 120+ days past due.
Charged Off: Loans become “Charged Off” when there is no longer a reasonable expectation of further payments.
We are also entitled to terminate a loan contract if a borrower is late with monthly rates amounting to at least 10% of the loan amount. Obviously our primary goal is to handle late payments in a way that a borrower finds back on track and continues paying the monthly rates on time. All enforcement efforts are performed by out in-house specialists with the overarching goal to find the best solution for our investors.
As investor you have full transparency of the status of all your investments in your personal dashboard. We will also proactively keep investors informed on the progress of any special cases.
Default: Loans that are in "Default" are loans for which borrowers have failed to make payments for an extended period of time. In general, a loan enters Default status when it is 120+ days past due.
A loan that is in “Default” will still appear in your investment overview, in the status of “Default”.
Charged Off: A loan becomes “Charged Off” when there is no longer a reasonable expectation of further payments. In certain circumstances, loans may be charged off at an earlier or later date. Please note, loans for which borrowers have filed for bankruptcy may be charged off earlier based on the date of bankruptcy notification.
Switzerlend AG may sell charged-off loans to a third party. In the event that a charged-off loan is sold to a third party or funds are recovered on a previously charged off loan, investors will receive a pro rata share of the sales proceeds or recovery amount, respectively, less any fees. In general, recoveries on previously charged-off loans are infrequent.
A loan that has been “Charged Off” will appear as charged off, and the remaining principal balance of the loan will be deducted from your outstanding balance.
FEES
- Registration and account management
- Creating, verifying and publishing a loan project